our FAMOUS ServiceM8 Support

At Fippet, whilst you maintain “Partner Connection” with us, you will be entitled to our Ongoing Support via email at [email protected] and our Facebook Support group ServiceM8 Tradies

ONGOING GENERAL SUPPORT

ONGOING free support for simple questions/answers regarding use of ServiceM8 – we won’t leave you in the lurch – there are limits however, please read below!
If you have already been through ServiceM8 training with Fippet and are a Facebook User you can join our ServiceM8 tradies online community

TERMS & CONDITIONS to Free Basic Support:

This Free Support is provided as an act of “good will” – please note the following:

all ongoing Support is via our Help Desk
Free Service is limited to 10 minutes per support request – anything over will default to our hourly rate of $185 + GST charged on a pro rata basis rounded up to the next 15 minutes ($46.25 + tax)
If the request is more complex, you will be directed to book an online meeting
SMS, Facebook Messenger & Phone support is not included – however if we feel it easier, we may call you to provide support
Free Support includes both tweaks to your system, troubleshooting, suggestions on ways to do things and answers to your simple questions
FREE SUPPORT does not include responses to multiple emails, and emails with multiple issues and questions. We will advise if you are pushing the boundaries!

PRIORITY SUPPORT

Priority Support is for those who have engaged us for a ServiceM8 Introduction Package as they either ‘go live’ with ServiceM8 or are implementing changes advised during a Fippet consultation. This will be offered with your quote.

The idea is that you will work through the tasks given to you by us during the consultation, and we will be available for you during the support period as per your quote to absolutely nail your system and get it humming how you should expect!

TERMS & CONDITIONS for PRIORITY SUPPORT:

Priority Support is included with our Introduction to ServiceM8 for both new and existing clients.

Email (preferred) or but call if you are desperate, we will get back to you as soon as we can;
When emailing support requests, please include as much information as possible, including job numbers
Multiple issues and questions can be dealt with during the allowed priority support timeframe as per your quote

Once your Support period is up, we are still available for the Ongoing General Support outlined above. It is up to you to make the most out of your training.