At Fippet, whilst you maintain “Partner Status” with us, you will be entitled to FREE Basic Support
This will entitle you to:
- ONGOING free support for simple questions/answers regarding use of ServiceM8 – we won’t leave you in the lurch – there are limits however, please read below!
- Subscription to FiPPeT Mail – my monthly mail out which will include all the latest hints, tips & features in ServiceM8 and Xero – exclusive to FiPPeT clients
TERMS & CONDITIONS to Free Basic Support:
This Free Support is provided as an act of “good will” – please note the following:
- Try to keep calls within normal hours of business (between 9 and 5) unless it’s an emergency;
- Free Service is limited to 10 minutes per call – anything over will default to my hourly rate of $110 charged on a pro rata basis or $85 for our VIP clients;
- Emails preferred if not an urgent issue;
- Free Service includes both tweaks to your system, and phone time as long as it takes no longer than 10 minutes
Fippet is here to help, and we want you to get the most out of ServiceM8 and your other systems, don’t hesitate to contact us if you are stuck!