Terms & Conditions
FiPPeT is an independent Certified ServiceM8 Consultant and it should be noted Fippet has no control over functionality of ServiceM8.
If you decide ServiceM8 is unsuitable for your business, this does not release you from the below trading terms.
“Our full trading terms and package pricing are detailed below and our business relationship with you will be governed by the applicable terms from time to time. As the terms may change, we suggest that you check this page prior to placing further bookings or requests for support”.
Ad-Hoc Consultations:
- Ad-hoc Consultations are only available to Fippet clients who have previously engaged in a training package with Fippet
- Ad-hoc Consultations must be booked via our ONLINE BOOKINGS page. This ensures timezone considerations are accounted for, and that we won’t double book.
- A booking fee (minimum charge of $92.50) is payable upon booking – refundable if cancellation is made at least 24 hours prior to the booking.
- Bookings can be rescheduled up to 2 hours prior to the booking
Training Packages
- All training packages will be paid in full upon quote acceptance via PAY NOW link or upon request of invoice (via email)
- Training packages come with various amount of unlimited email support and online meeting hours – these will expire as per the quote provided
- Online meeting hours in excess of the quoted amount will be charged at our ad hoc meeting rate (see above)
- Online meeting links will be provided upon booking – we use Zoho Meetings
Screen Recordings
- We will endeavour to provide a screen recording of the meetings but will not guarantee screen recordings in the event of technical difficulties or if we forget to record the meeting
- We recommend you always request recording upon entering the meeting
ServiceM8 Forms
- Custom forms will be quoted based on the information provided
- Should you request changes to the original form or request extra questions/answers added to the form there may be extra charges
- Free support to fix any issues with the functionality of the form is included in all quoted form
- Any issues caused by third party modifications to the form template or form settings may incur extra fees to rectify
- We will advise if any such charges will be applicable prior to commencement of work on the form
- Fippet does not accept any responsibility for the content of forms, including contracts – the onus is upon you (our client) to ensure the static content, or digital content of the form is suitable
- Fippet will do some testing of your form, but we rely on you to provide feedback as the end user
- Please alert us to any issues with the form as soon as possible via email
Acceptance of Terms & Conditions
Before engaging Fippet in any of thee above services, you must accept our Terms and Conditions either by ‘quote acceptance online’ via links sent with the quote, or ticking the ‘I accept Fippet Terms and conditions check box when booking – either of these options will be regarded as acceptance of our trading terms and conditions.
Any conditions listed specifically in your proposal/quote also apply in addition to these general T&C’s.
Payment of Accounts
- Most of our services are paid for up front, however should further payment be required you will be invoiced and payment is expected upon receipt of invoice
- If invoice cannot be paid within 7 days we expect communication via email explaining the delay and expected payment date which must be mutually agreed upon
- In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs
See our PRICING PAGE for a summary of our Pricing & Options